Legal
Privacy & SMS Policy
Plain-language details on what we collect, why, and how text messaging works with Secure Electric LLC.
Who we are
Secure Electric LLC (“we”, “us”) is an electrical services company located at 422 E Tujunga Ave #101, Burbank, CA 91501. This policy applies to https://www.secureelectricgroup.com and to the phone, text and email conversations you have with us.
Information we collect
- Information you give us: your name, phone number, email address, service address, and any details you share in a quote request, call, text or email.
- Information collected automatically: standard analytics data such as pages viewed, device and browser type, approximate location, referring site and advertising click identifiers. We use Google Ads, Google Analytics, Microsoft Clarity and call-tracking software to measure how people find and use our site.
- Calls: calls to our tracking numbers may be recorded for quality and training purposes. You will hear a notice at the start of a recorded call.
How we use it
- To respond to your request, provide a quote, schedule and perform electrical work, and follow up on that work.
- To send invoices, receipts and appointment reminders.
- To improve our website and advertising.
We do not sell your personal information. We share it only with service providers who help us run the business (for example scheduling, invoicing, email and analytics tools) and only for the purposes described here.
Text messaging (SMS) policy
- We use text messages only to respond to customers who text us first, or who ask us to text them about a specific request, quote or appointment.
- We do not send outbound marketing or promotional text messages.
- Message frequency varies by conversation. Message and data rates may apply.
- Reply STOP at any time to stop receiving texts. Reply HELP for help, or call us at (818) 619-3566.
- Mobile numbers and consent to text are never shared with third parties for their own marketing purposes.
Cookies and analytics
Our site uses cookies and similar technologies for analytics and advertising measurement. You can control cookies in your browser settings. Disabling cookies does not affect your ability to call us or request a quote.
Your choices
You may ask us to correct or delete the personal information we hold about you, or to stop contacting you, by calling (818) 619-3566. California residents may have additional rights under the CCPA; contact us and we will help.
Changes
We may update this policy from time to time. The latest version is always available on this page.